Returns Policy
At letscookstore.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it to us in accordance with the following policy.
Returns Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must also provide proof of purchase, such as your order confirmation or receipt.
Timeframe for Returns
You have 30 days from the date of delivery to initiate a return. After this period, we regret that we cannot accept returns unless the item is faulty or damaged.
How to Return an Item
To start a return, please visit our website at letscookstore.com and follow the instructions in the Returns section. You will need your order number and details to process your request.
Once your return is approved, we will provide you with instructions on how and where to send the package. Please ensure the item is securely packaged to avoid damage during transit.
Refunds & Exchanges
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
If you would like to exchange an item, please indicate this when submitting your return request. Exchanges are subject to product availability.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us immediately via our website. We will arrange a replacement or refund as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food items)
- Gift cards
- Personalized or custom-made products
Return Shipping Costs
You are responsible for the cost of returning items unless the return is due to an error on our part (e.g., wrong or damaged item).
If you have any questions about our returns policy, please visit our website for more information.